Operations Agent

Description

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

Operation Agent will be working physically on the ramp, directing agents, checking cargo holds, ensuring ULD’s are placed correctly and have the soft touch to ancillary fees at the counter. Coordinate and assign gates for inbound and outbound aircraft Required to perform weight and balance calculations for outbound flights Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp. Monitor station radio to communicate between CS agents and ramp agents Provide accurate flight information to ground crew and flight crew Ensure paperwork is completed perfectly Complete necessary training for operations Complete daily, weekly, monthly audit requirements as regulated by the airline Maintain and update RSMS reporting for all flights Update flight information through FIDS system Complete other duties pertaining to operations as requested by the general manager or his designee Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day Any additional responsibilities by your direct supervisor/manager Only those applicants who most closely match the qualifications of the position will be contacted for an interview.

Required Skills: Must be able to speak, read, write and understand English Must be able to lift 35 lbs. Must be able to work under pressure Must be able to pass minimum training requirements and recertify on a quarterly basis Must be available and flexible to work variable shifts including weekends and holidays Proficient in Microsoft Office products, to include Excel and Outlook One (1) year previous experience in an airline operations environment or dispatch-related environment preferred Must pass pre-employment medical and drug test Must be able to pass a ten-year background check as required by US Customs.

Qualifications Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Leader: Inspires teammates to follow them

Education Required High School or better.

Licenses & Certifications Required DRIVERS LICENSE