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Accessibility at the Airport

Accessibility & Inclusion

Many accessible services are available to assist travelers at CVG Airport. We invite you to review the many pages offering help and accessibility services while traveling through CVG Airport.

Quick Links

Facility Access Information
Step-by-Step Directions at CVG
Hidden Disabilities
Service Support Animals
Security
Title VI/ADA Complaint Form
Non-Discrimination Policy
A photo of two men standing in an airport looking at a phone and using American Sign Language.

  • New American Sign Language (ASL) on-demand resource

    CVG passengers and employees can use the Aira ASL app for real-time American Sign Language (ASL) interpretation, 24/7, 365 days a year.

    This free app is available to download on smartphones and tablets. You can use Aira ASL to communicate with employees and travelers at CVG. Common occurrences can take place at airline ticket counters, the security checkpoint, restaurants, rental car stations, and parking lots.

    Learn more
    • A photo of the backs of passengers walking through the Concourse at CVG Airport.

  • Passengers with Disabilities Bill of Rights

    The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.

    Disability Bill of Rights
    • A photo of a silver van zTrip taxi on the curb front outside Ground Transport East.

  • ADA Accessible Transportation Companies

    The following transportation companies offer ADA accessible service to/from CVG. Please note that services may need to be pre-arranged and may not be available on demand.

    • Executive Transportation
    • zTrip
    • Express Mobile
    • Ride A Wav Cincy
    Ground Transportation

    • Contact your Airline

    Contact your airline to schedule assistance at no extra charge in advance of your travel.

    Airline Contact & Resources

    Contact CVG Airport

    If you need assistance or would like to request an accommodation not listed here, please notify us. We will work with the respective tenants, contractors and/or concessionaires to meet a reasonable accommodation or modification.

    Email Us
    Call Us +1-859-767-3230
    CVG Airport Mailing Address

    Cincinnati/Northern Kentucky International Airport
    P.O. Box 752000
    Cincinnati, OH 45275-2000

    Discrimination complaints can be directed to us via the contact information above. Read our Non-Discrimination Policy.

    Accessibility Programs and Offerings

    Deaf & Hearing Loss Services

    Blind & Low Vision Services

    • Aira

      Aira is an app that connects people who are blind or low vision to professional visual interpreters for secure access to visual information, anytime, anywhere. Additional info can be found here.

    Service Animals

    • Service Animals

      Service animals are allowed throughout the airport in accordance with and as defined by Title II and Title III of the ADA.

    • SARAs

      Service animal relief areas (SARA) are centrally located in Concourse A, near gate A18 and Concourse B, near gate B13.

    General Accessibility Services

    • Step-By-Step Directions

    • Shuttle Services for CVG Parking

    • TSA Cares

      TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.

    • Sensory Space

      CVG has a Sensory Room in Concourse A, which is designed to help travelers who are neurodivergent and need a place to recenter.

    • Facility Access Info

      Needing more information about facility access? Learn more about the airport layout.